• POWER: Press to standby
  • MUTE: Press to turn down the volume
  • REV/FWD: Fast backward of fast forward
  • PREV/NEXT: Go to previous page or next page
  • PLAY/PAUSE: Play/Pause the video, music or photo.
  • MENU: Press to choose function menu of corresponding application in video music, photo and website.
  • PAGE +/-: Page up/down.
  • VOL: Press to increase/decrease the volume.
  • HOME: Fast key to go back to main menu.
  • EXIT: previous page.
  • Navigation: Press to navigate left/right/up/down. press OK to confirm your choice
  • Number KeyPad 0-9: Press to input Arabic number
  • CURSOR: Press to use the navigation button as cursor.
  • BACKSPACE: Press to backspace the input,
    Press to return to the previous channel.

Trouble Shooting

Under no circumstances should you try to repair the TV BOX by yourself, as this will invalidate the warranty. Do not open as there is a risk of electric shock. If a fault occurs, first check with points listed below before taking the TV BOX into our offices. If you are unable to remedy a problem by following the below hints, contact a CTN office for help.

No Power
  • Check if the power adaptor is properly connected to the power outlet and the TV BOX
  • Press the power on the remote controller to turn on the power
No picture
  • Reconnect with HDMI cable or AV cable
  • Check if the TV is switched on
No sound or distorted sound
  • Adjust the volume
  • Check that the speakers are connected correctly
No audio or digital output
  • Check the digital connections
  • Check if your amplifier is set correctly
The player does not respond to the remote control or Player does not respond to some operating commands during playback
  • Aim the remote control directly at the sensor on the front of the TV BOX.
  • Reduce the distance to the TV BOX
  • Replace the batteries in the remote controller
  • Operations may not be permitted. Refer to the user manual
  • Possibility of system halted, reinsert with power adaptor to restart
No sound during movies
  • Check the volume
  • The audio codec may not be supported by the TV BOX. You can change to the supported audio on player menu.
The contents of the USB flash drive cannot be read
  • The USB flash drive format is not compatible with the box.
  • If one of the USB can not be read, please turn off the TV BOX for 30 seconds and restart the TV BOX.
Slow operation of the USB
  • Big file size or high resolution USB flash drive takes longer time to read and display on the TV screen
No sound with HDMI connection
  • Check the connection between the TV and the HDMI jack of box.
  • Check your TV system setup.
  • Check the volume.
The TV screen is blank and the player LED is blinking
  • Turn off your TV BOX, wait for 30 seconds, turn it on again.
  • If under HDMI status, check if HDMI connection is correct or change another HDMI cable, set the output resolution of this TV BOX into 720p.
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